Due to the ongoing effects of COVID-19 there a substantial delays with getting supplies and shipping times. We are doing our best to make sure you receive your order on time but we are NOT able to guarantee any delivery date due to USPS delays. Please be aware of possible USPS delays before ordering. WE ARE NOT RESPONSIBLE FOR DELAYS DUE TO USPS. Once your order has shipped we will not issue any refund or accept returns due to postal delays.

• Understand that any custom/personalized orders are NOT returnable/refundable. 
• Non customizable items must be returned in unopened/unaltered packaging.
• For returns of non custom items we must be contacted within 24 HOURS of delivery for a return and items must be returned within 7 days of your return shipping label being emailed to you.
• You must request a cancellation within 12 HOURS of your purchase. We will not cancel any orders after 12 hours. 
• Please be sure that all spelling is correct before ordering any personalized items. We will not refund for spelling errors that are not made by us.
• All orders are shipped with tracking that will be updated on your order once shipped.
• Please see individual listings for our Turn Around Time.
• If you have any issues with your order after delivery you must contact us within 24 HOURS of delivery. We cannot assist with any issues after that time frame.
• We are not responsible for postal delays and will not refund/accept returns due to them.